Goose: A Smoother Pet Care Experience at Riverview Kennels
We’re excited to introduce Goose, our new pet care software, designed to make booking, check-ins, payments, and pet care management easier than ever! This upgrade means a faster check-in process, seamless online booking, easier vaccine uploads, and improved communication with our team.
We know new systems can come with questions, so we’ve put together a handy FAQ to help you get started. If you have additional questions, feel free to reach out at office@riverviewkennels.com or 541.347.4689.
Questions & Answers
Q. How will Goose enhance my experience at Riverview Kennels?
A. Goose is revolutionizing the client experience with a more user-friendly and seamless approach. Look forward to a faster, more efficient check-in process and a smooth, hassle-free checkout. Enjoy effortless online bookings accessible anytime, anywhere. Plus, managing vaccination reminders, uploads, payments, and confirmations will be easier than ever.
Q. How do I sign up for Goose?
A. You can sign up a few ways after you go to our New Booking Page:
Select “Sign In” in the top right-hand corner of the booking page.
Enter your email address.
Enter the verification code.
Make a Boarding/Daycare reservation or request a Bath on Goose for the first time,
Enter your email.
Enter the verification code.
Q. What details do I need to sign up?
A. You’ll need the email that we currently have on file with you with PawLoyalty.
Q. I made reservations prior to your switch to Goose - what happened to those?
A. All upcoming reservations have been transferred and can be viewed in your online profile under “My Bookings”
Q. Did my saved credit cards transfer?
A. No. For security reasons, saved credit cards aren’t able to be transferred. The first time you put down a deposit or pay in person at Riverview Kennels we can re-save a credit card for future bookings.
A. You can manually add a credit card by going to My Account, clicking into Payment Methods, and +Add Card. This card will be saved and can be used by our facility.
Q. Where are my packages?
A. Package credits can be viewed in your profile by clicking into My Account and selecting the Packages tab.
Q. Where is my credit on account?
A. If there was a credit associated with your profile that Wallet Balance can be viewed by clicking into My Account and selecting the Payment Methods tab.
Q. Where are my vaccination records?
A. Vaccination records can be seen by clicking into My Account, selecting the Pets tab, and clicking the edit link next to the pet whose records you would like to see. Vaccinations will appear with the expiration date that we have on file. You can upload new vaccine documentation on this page for us to update vaccination dates.
Q. Has your text number changed?
A. Yes, you’ll receive automated as well as custom messages from (541) 402-8563. Please save it to your contacts.
Q. How will I share feeding, medication, and care instructions for my pet(s)?
A. To share feeding, medication, and care instructions, go to My Account, click the Pets tab, and select Edit next to the pet you would like to share information about. Feeding, medication, and care instructions are at the bottom of the pet page. Once updated, click Save.
